Privacy Notice
Last updated: December 10, 2025
Table of Contents
1. Who we are
When we say "Nuvano", "we", "our" or "us", we mean Nuvano Limited, a company registered in New Zealand (NZBN: 9429052962349).
We provide a digital platform that helps Financial Advice Providers (FAPs) deliver KiwiSaver recommendations to their clients through intelligent questionnaires, risk profiling, and automated Statement of Advice generation.
2. What this notice covers
This notice describes how we process personal data. When we say "personal data" we mean information that relates to you and from which you can be identified. This includes your name, email address, phone number, date of birth, financial information, questionnaire responses, and device information like your IP address.
This notice applies to personal data we collect:
- From visitors to our website
- From subscribers (FAPs who pay for our services)
- From invited users (advisers and staff who use our platform)
- Through enquiries, demos, and support interactions
- From surveys, newsletters, and marketing activities
3. What this notice doesn't cover
This notice doesn't apply to personal data that FAPs (our subscribers) or their invited users enter into our platform about their own clients. In those cases, the FAP controls that personal data and we process it only as a data processor on their behalf, as described in our Data Processing Addendum.
If you're a client of a FAP and have questions about your data, you'll need to contact the FAP that manages your information.
4. Personal data we collect and how we get it
The personal data we collect depends on how you interact with us:
When you provide it directly
This includes when you:
- Request a demo or information about our services
- Create a subscription or trial
- Contact our support team
- Subscribe to our newsletter
- Participate in surveys or events
Automatically
We collect some data automatically when you visit our website or use our platform, including:
- IP address and browser information
- Pages visited and features used
- Device type and operating system
- Referring website
From third parties
Sometimes we receive data from:
- Payment processors (transaction details)
- Analytics providers (usage patterns)
- Public registers (KiwiSaver scheme information)
Categories of personal data
Identity and contact data: Name, email, phone number, company name
Account data: Login credentials, user preferences, subscription details
Payment data: Billing address, payment method (we don't store full card numbers)
Communications data: Support queries, feedback, survey responses
Device data: IP address, browser type, device identifiers
Service usage data: Features used, login history, platform interactions
5. How we use your personal data
We use your personal data for the following purposes:
To deliver our services
- Create and manage your account
- Process payments and billing
- Provide platform features and functionality (including using AI/ML)
- Generate reports and documents
To communicate with you
- Send service updates and technical notices
- Respond to enquiries and support requests
- Send invoices and payment reminders
- Notify you of important changes
For security and compliance
- Detect and prevent fraud
- Monitor for unauthorised access
- Ensure compliance with our Terms of Use
- Meet legal and regulatory obligations
To improve our services
- Analyse usage patterns and trends (including using AI/ML)
- Develop new features
- Fix bugs and issues
- Conduct research and testing
For marketing (with consent)
- Send newsletters about KiwiSaver updates
- Inform you about new features
- Share industry insights and resources
8. Data retention
We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business or legal need to keep it. For example, to comply with legal, tax, or accounting requirements. After that, we'll make sure it's deleted or anonymised.
9. Security
We implement appropriate technical and organisational measures to protect your personal data from loss, unauthorised access, or misuse.
While we take security seriously, no method of electronic storage is 100% secure. You can help by using strong passwords and protecting your account credentials.
10. International transfers
Your personal data may be processed in countries other than New Zealand due to the location of our service providers. When this happens, we take steps to protect your data in accordance with applicable laws.
11. Your rights
Under the Privacy Act 2020, you have the right to:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate data
Deletion
Request we delete your data
Marketing opt-out
Unsubscribe from marketing emails
To exercise these rights, contact us using the details below. For marketing emails, you can also use the unsubscribe link in any marketing message.
If you're not happy with how we handle your data, you can complain to the Office of the Privacy Commissioner (see contact details below).
12. Updates to this notice
We may update this notice from time to time. If we make material changes, we'll notify you by email (if we have your email address) or by posting a prominent notice on our website.
The "Last updated" date at the top shows when this notice was last revised.
13. How to contact us
If you have questions about this privacy notice or our data practices, please contact us:
Nuvano Limited
Level 4, 125 Queen Street
Auckland Central 1010
New Zealand
Email: info@nuvano.co.nz
Phone: +64 9 242 4767
Website: nuvano.co.nz
If you have concerns about how we handle your personal data, you can also contact:
Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
For FAPs Processing Client Data
If you're a Financial Advice Provider using our platform to process client personal data, please also refer to our Data Processing Addendum and Terms of Use which govern our relationship and data processing obligations.